Refund Policy

At Bellevie store , we want you to be fully satisfied with your purchase. This Refund Policy is designed to provide clear guidance in line with the French Consumer Code and EU eCommerce laws .

1. Right of Withdrawal

Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason .

To exercise your right of withdrawal, please email us at Belleviestore56@gmail.com within 14 days of delivery. You then have 14 more days to return the product.

2. Return Conditions

To qualify for a refund:

  • The product must be unused, undamaged, and in its original packaging

  • You must provide a valid proof of purchase (order number, email confirmation)

  • Returns must be sent back within 14 days after notifying us

We reserve the right to refuse returns that do not meet these criteria.

3. Non-Returnable Items

Certain products are excluded from the right of withdrawal, including:

  • Custom or personalized items

  • Perishable goods

  • Health or hygiene-related products if the seal has been broken (eg skincare, lingerie, etc.)

4. Return Shipping

  • Customers are responsible for the cost of return shipping, unless the item is faulty or we made a mistake

  • We recommend using a tracked shipping method to avoid lost returns

5. Refund Process

  • Once we receive and inspect your return, we will notify you by email

  • If approved, your refund will be issued to your original payment method within 5–10 business days

  • Shipping fees (if any) are non-refundable unless the return is due to our error

6. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item:

  • Email us within 48 hours of delivery at Belleviestore56@gmail.com

  • Include your order number and clear photos of the product

  • We will offer a replacement or full refund, including return shipping if needed

7. Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Re-check your bank or PayPal account

  2. Contact your payment provider

  3. If still unresolved, email us at Belleviestore56@gmail.com

8. Contact

📧 Email: Belleviestore56@gmail.com
We aim to respond to all refund-related inquiries within 1–3 business days .